Conflict resolution with staff and customers

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This is intended to be an open discussion about how different shops handle conflict resolution between their members, and how they handle difficult "customers".

Bikerowave, open mainly at night, certainly has a large number of intoxicated, beligerant, and sometime very "olfactory challening" folks coming in our doors. How do you deal with these situations in your shop?

Also, how do you deal with interpersonal conflict within your organization? Do you have a board that votes to ban or suspend access? Is it left to the entire membership? Do you use moderators?

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